Info

WARRANTY

BEASSY Brand is well known for it’s precise craftsmanship, use of premium materials, and strict adherence to the highest quality standards at every stage of manufacturing from beginning to finished product.  This philosophy leads to the fact that every BEASSY product leaves our factory without any defect.
Please note that BEASSY Products may slightly differ from the product images as seen on any official promotional appearance, because each single BEASSY Product is made by hand, resulting individual creations.
 
The BEASSY Warranty applies to:
BEASSY Cues (excluding the shafts).
 
Length of the BEASSY Warranty: 
Lifetime on workmanship, only as long as the product is being used according to The BEASSY Book of Instructions.
 
The BEASSY Warranty is valid:
only with the original BEASSY Certificate (with the serial number that belongs to the cue), that is signed by us and our authorized dealer.
 
Exclusions of Warranty:
See in BEASSY Book of Instructions.
 
Repair:
If the problem is workmanship failure, then we fix it for free (except shipping costs) as long as no elements are missing (that we can detect if the problem is caused by workmanship failure), and the product was being used according to The BEASSY Book of Instructions.
If the problem is caused by any other cases, we are at service to repair it, but the exact amount of the repair costs can be discussed after the factory defines the problem.
Please note that the BEASSY Factory has the right to decide if the failure belongs to the warranty or doesn’t. We have the experiences and test results that we can use to detect the cause of the failure.
 
Shipping Policy on BEASSY Cues for repair:
The product must be packaged so that the product is not damaged during shipping. If during shipping the product is damaged or lost, it is not the responsibility of BEASSY. For your safety please insure the package you send.
 
Contact:
In connection of Warranty, for further information and help please contact the dealer that signed your BEASSY Certificate.
 

BEASSY Book of Instructions

BEASSY Cues are made by hand with great deal of attention, quality control, and made from the best and selected materials. But to have your cue in the perfect condition and keeping it as an investment the following instructions needed to be followed during use and storage.

How to store your BEASSY Cues, Shafts and Lengtheners:
Keep your BEASSY Cues, Shafts and Lengtheners in a safe and firm cue case, close to room temperature, and in an upright position.
When cue/shaft is not in use, screw the joint protectors on to protect the pin and the threads from any damage and dirt.
Never store your cue or cue case close to heat sources or direct sunlight, and never leave your cues/shafts in a car as the temperature variations are too extreme. Extreme temperatures (too cold/too hot) or high humidity will not just bend your cue/shaft, but also effect the sensitive and glued parts’ stability.
When changing temperature (example: coming from outside to inside when temperature changes intensely) always allow your cue to adapt before use.  A cold rigid shaft while playing doesn’t work professional and it easily gets damaged.
When your cue is screwed together with the shaft never lean it against a wall, because the shaft will get bent easily.  Always find the right cue holder.
To have always the highest performance of your BEASSY Cue, don’t forget to change the accessories of your cue (such as tips, shafts) that are worn out over the use.

How to clean your BEASSY Shafts:
As the goal is to remove the dirt and hand oil and not the wood, do not use any abrasive materials, but a suitable shaft cleaner or denatured alcohol on a sponge. Use alcohol based and not water based cleaners.  Never apply water to any part of the cue sticks because it will warp. (1)
Abrasive materials (like sandpapers) wear the shaft away. This changes the diameter size and the profile of the tapers that reduces the accuracy and turns the shafts technical skills into a different performance.
After rubbing the alcohol based cleaner up and down on the shaft until it becomes clean, polish it with a piece of soft cotton adding a little paste wax to seal the wood. Finishing it with a paper towel to get a dry surface.
Pay attention to keep the joint and threads also clean. Any kind of dirt that sticks into the threads or on the faces of the joint can effect the contact between cue and shaft.

What to consider during a tip change on a BEASSY Shaft:
Avoid damaging the ferrule, because the ferrule is non-replaceable on a BEASSY Shaft. (2)
Check if the dilatation disc is connected to the ferrule (3)

How to clean your BEASSY Cues:
Lacquered surface and metal parts:
can be cleaned by only soft cotton material, never any abrasive material. Never apply water to any part of the cue sticks because it will warp. (1)
 
Wraps:
  • Leather wraps can be cleaned by only soft cotton material, never any abrasive material. Do not rub the leather surface; clean it softly to avoid any damage on the leather. After cleaning, use a tiny amount (half a peanut) of furniture wax on a clean, soft cotton material if necessary to return the shine of the leather.
  • Linen wraps: Although the BEASSY Linen Wrap is impregnated with a special substance to have a long lasting life, occasionally the linen requires some cleaning. Use only soft cotton material, never any abrasive material. Place the cue wrap onto the cotton in your palm and rotate the cue in a clockwise direction while holding the cotton firm on the linen. Never turn counter clockwise or upside down on the wrap while cleaning, because you will rub the linen fibers up. After cleaning, to polish the linen put a small amount of creamy transparent shoe wax onto a clean cotton material in your palm, and repeat the same movement as cleaning.
  • Denim wraps: The porous denim surface is impregnated with a special substance to have a long lasting life and to make the denim firm against dirt, moisture, and hand oil. To keep this potential, do not rub, clean, or polish the denim otherwise it will lose this capability.
Joints:
To keep the joints clean is necessary to have a smooth contact between cue and shaft. Avoid any kind of dirt that sticks into the threads or the faces of the joint.
To clean the threads use a dry and clean toothbrush, cleaning the pin and the faces of the joint can be done by a soft cotton material used with a little denatured alcohol.
 
Rubber Bumper:
The BEASSY Rubber Bumper is a designed cut cone rubber with metal joint for the lengtheners. Always keep the metal threads clean, and pay attention to any dirt (that collects while placing the cue onto the floor) gets removed before screwing the lengtheners into. Clean the rubber with a smooth cotton material using a small amount of wax on it.
 
PLEASE NOTE THAT:
Because of the extreme wraps on BEASSY Cues that contain stitching, metal elements, etc., rolling the cue on a table or smooth surface will not detect the cues’ straightness. Instead of this traditional method, use a reliable one for checking the cues’ straightness:
Unscrew the cue and shaft apart.
Checking the shaft: find a suitable (contrasting) background and place the tip onto it while holding the shaft end in your hands, lifting up to your eyesight. Close one eye and look down the length of the shaft from the end to the tip while rotating it, so you can easily see if it is a straight line. Do the same procedure with the butt of the cue as well.
 
Any of our BEASSY Products are made for using them for playing pool, and not for any other activities.  There are some parts/elements that could be dangerous if not using them for the proper use.
 
Any contact other then perpendicular contact between the tip and balls may cause damages on the cue or on the shaft. There are extremely sensitive parts of either the cue or the shaft.  If these parts get damaged (that sometimes can’t be seen), then the technical skills will be reduced, or if broken then the product will not perform to its original function. In these cases, the warranty does not apply.
 
If any cue maker/repair company other then BEASSY places any work/repair on any  BEASSY Cues, the warranty will not be valid any longer and we cannot guarantee the high quality skills or consistence of the cue anymore.
Other exclusions of the warranty:
  • Warpage/”bent” (1)
  • Normal wear on surfaces of the product such as finish or wrap that are worn out over the use.
  • Damages or any alternations of the products.

Explanations:

(1) Warping / “bending”:
All cues/shafts made of wood (regardless of quality and price) warp if the wood doesn’t get the right conditions, care and use. As listed above, the extreme temperature difference from room temperature, high humidity and side pressure are the main reasons causing wood warping. Please consider that our factory invests numerous months of time, energy and attention to dry the wooden material out, to be in perfect conditions for manufacturing our shafts and cues, and we keep our products under the right circumstances to offer the perfect products for our customers. Months or years of good care can easily be destroyed in minutes if you leave your cues/shafts close to heat sources, under direct sunlight or simply leaving it in the car under circumstances with extreme temperature/moisture. Hitting the pool table with the shaft, letting the cue fall onto the floor, taking your cue above your shoulder and placing pressure onto by bending it with your hands, or any kind of side pressure or hit also causes you serious damage in these products.
 
(2) Ferrules and BEASSY Shafts:
Damaging the ferrule on a BEASSY shaft can be a fatal mistake. These are the reasons we do NOT recommend changing ferrules:
There is very little chance to replace the ferrule without damaging the wooden stud underneath. Our BEASSY shafts have Staggered Double Bore, a staged drilled hole system inside to provide the right flexibility a professional shaft requires, this exclusive design makes the wall of the wooden stud underneath the ferrule thin. Breaking/cutting the ferrule could easily damage this thin wooden stud resulting in an unrepairable shaft.
The other reason we do not recommend changing the ferrule is the special BEASSY gluing method. With this method the glued elements last longer and more secure, because we use special glues and techniques that result in not only a physical, but also a chemical bond: During the gluing method, the glue leaks into the pores of the wood filling its structure up, creating a very strong bond between ferrule and wooden stud.
During a ferrule replacement, the cutting off of the ferrule will destroy this bond leaving an already saturated structure of the wooden stud, meaning, there is no more opportunity for a chemical bond, only a surface physical gluing for the new ferrule. This separates the two materials resulting in a weak bond that effects the technical skills of the shaft dramatically.
 
(3) Dilatation Disk:
The Dilatation Disk in shafts is also a well known innovation by BEASSY. The Disk has several functions as closing the bore in the shaft, matching the tip with the shaft forwarding the power in a more flexible way and matching the ferrule with the tip allowing a safe bond. The main function BEASSY created this Disk is to provide a longer lasting life for the ferrule, the most sensitive part of the shafts. Breaking the rigidity of the ferrule, we created a separate “hat” for it under the tip, inside the ferrule. This Disk is connected to the ferrule with a very sensitive and flexible glue allowing some space for dilation and shrinkage and reducing the pressure it gets. It is the so called First Line of Safety:
This dilatation line between Disk and ferrule is designed to break first when the player hits with a still cold and rigid shaft or accidently the shaft gets a bigger hit or pressure as it originally could stand at the ferrule part. In this way we could avoid cracking the ferrule or the wooden stud under it, so the most sensitive parts of the shaft are protected by the “First Line of Safety” for the first time. Please note neither the Dilatation Disk, nor ferrule could stand the extreme impacts!
When changing a tip, always check if the Dilatation Disk is fully connected to the ferrule. If it is not, or came off means it saved the life of your shaft. In this case sand the Disk clean and glue it back with a flexible gel and wait (according to the glue’s instructions) before gluing the new tip on.